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E-Commerce Consultancy

 

Here is a partial list of the topics that may be covered during eCommerce consultancy.

Solution Model:

  • Business context, IT strategy, and objectives of project

  • Scoping of key business issues

  • Overview of architecture, database, & functionality

  • Gap analysis (Bespoke functionality)

  • Implementation roadmap

  • Impact analysis (Benefits, ROI)

Commerce over the Net:

  • Shopping basket functionality, product search, pricing rules, shipping options

  • Shipping tracking, “My Account”, email acknowledgement

  • Credit card payments, avoiding fraud

  • VAT and currency conversion issues

  • Customer service, enquiries, knowledgebase

  • Language, globalisation, fonts, browsers, multi-devices

  • Privacy & Data Protection Policy, cookies

  • Distance selling directive

  • Customer profiling, eMarketing, personalisation, authentication

  • Cross selling, up selling, alternative products, advertising, affiliate schemes

  • Web design, search engine optimisation, site / product statistics

  • XML, EDI, document exchange

Catalogue Creation:

  • Structure, Import, Graphics, Spec sheets, Hyperlinks, Tools

  • Authorisation, offline preparation, staging, & upload

Quality Plan:

  • Project Plan

  • Reporting

  • Test Plan (Usability, Validation, Test cases, Stress testing)

  • Acceptance Test Plan

  • Training & Deployment Plan

Solution Architecture:

  • Capacity Planning (Storage, Bandwidth, Users, Responsiveness, Scalability)

  • Reliability, Robustness, Availability

  • Network Security (Firewall, Anti-virus, Encryption, SSL)

  • Suggested architecture

  • Phased growth

  • Site monitoring, Backups & Recovery, Trouble Shooting

Design Model:

  • Database Definition

  • Interfacing Requirements

  • Software Functional Specification

  • Web / Graphic design

  • Business process documentation

 



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